"Dear Sue, Now that my Venice beach house has been sold, and for such a nice price, I wanted to send you a "fan letter." Please put this in your files and show it to whomever.

I have sold three homes in recent years, and this was by far the best experience. The reason? You combined the highest level of professional competence with unfailing personal kindness and consideration.

You dedicated yourself to a very wide advertisement of the house, took excellent pictures yourself, and communicated your own enthusiasm for the house to prospective buyers. When people actually came through the house, you were responsive and convincing. You advised me accurately about what I needed to put into the house before the sale. You advised me astutely on what kind of price I could expect to get.

Once we had a buyer, your command over every technical detail of the long and complicated escrow process meant that I was never surprised, never behind. And I always felt my best interests were being represented. You chose good workmen and supervised them yourself. You never failed to call me before you needed to come over. You were always friendly and courteous whenever I called you about any little thing.

In short, you are the "complete" agent and I would recommend you with the highest praise to any and all.

Sincerely,
Jeff Alexander"

"You were wonderful to work with over the past few years. We're not sure whether purchasing or selling a home is the more difficult process, but both can be extremely stressful. We appreciate your support and guidance. We're not anxious to buy and sell houses in the near future, but if we do, we hope you will be there to help us."
- D. and K. Losito

"It was important to us that you understood exactly what we were looking for so we weren't shown houses that "might" work. Once we found our house, we really appreciated your quick response to all of our questions and concerns. Your extra effort in obtaining additional inspections when we were out of town was instrumental in closing escrow on schedule."
- L. Chapman

"We remain grateful for all your help and assistance. Between traveling and the language or cultural barriers with the sellers it was a real adventure, but your professionalism and attention truly helped to see us through a most interesting and rewarding transaction."
- J. and B. Fibiger